FAQ

Terms and Conditions

Expand Terms and Conditions

Disclaimer

CBP Lightwerks LLC is not responsible for any damage caused to your vehicle, its headlights, or any injury that may result due to modification and/or improper installation of any product’s from our store. Basically, when you install the parts on your car, you assume all risks involved.

You should be aware that all modification to headlights may put them out of compliance with regulatory laws governing vehicle lighting in your city/state/country.

Privacy Policy

CBP Lightwerks LLC will not sell any of your information. Information collected is only for purchases and contact and never given out.

If you use a credit card to buy from this site, PayPal has that information, we don’t even see it. The only information we have on record is billing and shipping addresses.

We may ask to use pictures of your lights after you install them in the website gallery or on the CBP Lightwerks LLC Facebook page.

Return Policy

Expand Return Policy

Returns accepted within 30 days of purchase date on all items, except for retrofits and custom work. 20% restocking fee will be subtracted from the return total cost if the return is accepted. Shipping fees are non-refundable.

Contact CBP Lightwerks LLC via a chat account or email to initiate a return. Note that all return parts must be in like new condition. Any blemishes that would make them unsellable will void a return, use your best judgement in making that call before attempting to return. The part would be returned and billed to original sender.

Buyer is responsible for return shipping costs. All returns must be insured for the full amount of the original invoice. If a return is received that is damaged in shipping, we will make a claim with the shipping company. If we lose the claim due to insufficient packaging or insurance coverage, your return will not be accepted. Please package all returns with great care and insure them for the full amount you paid, if in doubt, have the part packaged for you by a professional at the shipping location.

Cancellation Policy

Expand Cancellation Policy

Orders cancelled before they ship do not incur any additional costs. This isn’t always possible depending on the order. Orders for not in stock are drop-shipped directly from the vendor. Their cancellation policies vary, and our largest vendor does not allow for cancellations. Make absolutely sure you are ready to buy before submitting the order. Free cancellation is not guaranteed.

Orders cancelled after they ship: are charged shipping costs and 20% restocking fee. For orders that were shipped with free shipping, the shipping cost that was waived will also be deducted from the refund amount if applicable. This is the policy of our vendors, so we follow suit.

Cancelling an in-progress retrofit: if the work has already started when the cancellation was requested, the full labor charge will be deducted from the parts refund.

Warranty Information

Expand Warranty Information

Workmanship

For retrofit and other install services, the install workmanship warranty length matches the warranty length on the part installed. Workmanship covers the installation quality only. If something CBP Lightwerks LLC installed comes loose, send it in and the fix is free. This is a different case from an installed part failing within the warranty period, see below for more information.

We are not responsible for the workmanship of the headlight housings used as we do not manufacture them ourselves.

If the headlights are being retrofitted with HID projectors or other accent lighting, the original manufacturer warranty on the housings is void. You will only have the workmanship and added components warranties in this case. All parts warranties are handled through CBP Lightwerks LLC, not the manufacturer. Please contact us for warranty claims.

If a part installed by CBP Lightwerks LLC fails in the warranty period, the part is covered, but re-installation is charged at the standard install rates stated on our Services pages. In some cases it may be necessary to install additional parts such as new projector shrouds if they must be damaged to replace something mounted internally such as a projector, demon eye, or halo.

We keep the original adjusters intact. Some headlights have better adjusters than others. If you buy a cheap eBay set of lights and it won’t go high enough, that is the fault of the housing manufacturer, not CBP Lightwerks LLC. It’s also possible to add washers or bushings at the headlight mounting bolts to get the housings to point a little higher or further left or right.

Installation should be performed by a professional, if you break something during install, your warranty will likely be void.

Parts

Parts from other manufacturers that we carry and sell, are covered by the warranty provided by the part manufacturers. Make sure to save all invoices someplace safe, we cannot process without the original invoice. Invoices are sent to the original purchaser’s email.

All Diode Dynamics products carry a 3 year warranty and worry-free returns.

Parts must be returned to CBP Lightwerks LLC for warranty processing. Contact CBP Lightwerks for RMA processing if there is an issue. Contact email: brian.moriya@cbplightwerks.com

Retrofit Services and Parts

Expand Retrofit Services and Parts Info

Will you install my headlights on my car?

Currently CBP Lightwerks LLC doesn’t have the proper licenses, insurance, space or man-power to do any on-car installation of parts. If business goes well for a while, plans to open a shop, may come to fruition.

How does the retrofit service work?

You have a couple options here:

  1. You send the set of lights you want retrofitted to us.
  2. You buy a set of housings from us. We have many available for all makes and models, as Carid is one of our vendors. Anything on carid.com can be purchased directly through CBP Lightwerks LLC and modified to your liking.

We will keep you updated on progress while your retrofit is in our shop. Once you are satisfied with the product via pictures, we seal them up and ship the completed retrofit to you.

We do not loan lights, so you will need to have the car off the road for a while or buy a second set as suggested in option 2.

There’s no risk involved, if we break your lights, we’ll get a new set to use.

Will you finish a set of retrofits I started?

Possibly, take lots of good pictures and tell your story in an email.

Why not just put a HID kit in my stock housings?

You can’t just stuff an HID system into any old set of headlights and expect great results. To harness the power of HID bulbs you must also do an HID projector retrofit. Putting an HID system in a halogen headlight housing is like trying to fire a bullet from a bow.

If you can’t afford a set of HID projectors to go along with an HID system and want better lighting, you really should stick to a quality halogen bulb and/or a relay until you can afford to. You will get more light on the road that way than you will with a plug and play HID system. That goes for both reflector and projector halogen housings.

HID projectors use a specially shaped bowl to focus the light from a xenon bulb into a “hot spot” concentrated on the road in front of you. The crisp, bright beam of light from a HID projector retrofit will make you wish you only ever have to drive at night. Below is the beam pattern of a proper HID projector, the Lexus RX350 projector to be exact.

Lexus RX-AFS HID Projectors 7_1

Is it legal?

Technically no, but since the look of the lights we retrofit are OEM in appearance, you are far less likely to get pulled over with proper HID projectors, than you are with a plug and play HID kit in your stock halogen housings.

Many aftermarket projector lights and E-code lights you buy on the internet aren’t actually DOT legal either.

So as with all modifications to vehicles, use on public streets is at your own risk.

Can I use my own HID parts?

Absolutely. CBP Lightwerks LLC only sells the best quality HID parts out there and realizes that may not be within everybody’s budget. However, one thing we have learned through years of the HID game is that cheaper HID parts initially cost less, but much more in the long run because of premature failures. We sell the products we do, because they are the only ones that have earned our trust.

What about retrofits in housings with fluted lenses

Fluted lenses negate the entire point of having a projector. Here’s a picture of a fluted lens with a Morimoto Mini H1 behind it.

flutedretro

As you can see, the area left of the step is full of glaring light. That is where the oncoming traffic windshields would be.

Can you open Perma-sealed housings?

We will make every attempt to open them with heat cycles, but if all else fails, they may need to be cut open.

Almost always with Perma-sealed lights there will be some evidence of modification. Some warping of the housing seams will occur because the plastic can’t take as much heat as the Perma-seal can. They will still be sealed up properly, but will not look unmodified at the seams. Most headlight housings don’t show the seams anyways so once they are installed, it will not be apparent.